If at any time you feel like you are not satisfied with our services, the following will help you understand your options and find a resolution.
Contact your adviser and tell them about your complaint.
If your complaint is not satisfactorily resolved within three days, please contact firstname.lastname@example.org who will work collectively with Watershed Dealer Services to address your complaint quickly and fairly.
Watershed Dealer Services will try to resolve your complaint quickly and fairly within 45 days. If your complaint has not been addressed to your satisfaction within this time frame, Watershed may ask for an extension of time to address your complaint or if your complaint has not been resolved satisfactorily, you may escalate your complaint to one of the following external dispute resolution schemes listed below.
You may also contact the Australian Securities & Investments Commission (ASIC) on 1300 300 630 (free call info line) to make a complaint and obtain information about your rights.
You can also contact the Financial Planning Association (FPA) at http://fpa.com.au to make a complaint (please note that the FPA cannot award compensation).